ROYALTY WORLD INC S.A.S with NIT 9009184893 domiciled in the city of Medellín, which hereinafter will be “THE ORGANIZING COMPANY, will regulate through these terms and conditions, the purchase of “PAPI LOUNGE VIP EXPERIENCE”, “THE EVENT”, aimed at the public in general, those who must be over eighteen (18) years of age or accompanied by a responsible adult, who will be called “THE PARTICIPANTS”.

The acceptance of this document will state that those who are participants in said event have understood and accepted the present terms and conditions of the event and that they abide by the regulations.


The activity “PAPI LOUNGE VIP EXPERIENCE” will take place in the cities and dates scheduled through the page www.maluma.online. The change of any of them will be made by means of prior notification to THE PARTICIPANTS where the change of dates and times will be sent to them in detail through the contact [email protected].

PARTICIPANTS must make the purchase only through the official site of THE ORGANIZING COMPANY, meetandgreet.maluma.online, providing the necessary information requested. Once such information is entered, the payment must be generated through the chosen payment intermediary. At the time of finalizing the purchase, an order number or “purchase summary” will be generated, which will be the one required by THE ORGANIZING COMPANY. Likewise, the email provided when the transaction is made through the web portal will receive the order receipt with the date of purchase and data such as purchase value, description of the event, date, time and place. The order receipt must be printed and presented to THE ORGANIZING COMPANY for redemption.


THE EVENT will have a capacity defined by the artist of participants for each city scheduled by THE ORGANIZING COMPANY. The foregoing does not preclude being able to reduce said capacity to a certain number according to the needs of the event. The rights acquired in the purchase will have an expiration date once THE EVENT has ended.


In case of changes in dates and times scheduled for THE EVENT, THE ORGANIZING COMPANY will give advance notice through the contact information provided by THE PARTICIPANT(S) at the time of purchase, informing the reassignment with the new dates and times.


  • Each purchase will guarantee the entry of only one (1) person for THE EVENT, making it clear that the purchase of the ticket does not include admission to the concert. Those are independent events.
  • It is mandatory to present the confirmation email in which the PARTICIPANT is given a unique QR code with which their entry will be validated. Otherwise, THE ORGANIZING COMPANY will not allow entry and its presentation will be subject to the expiration date of the ticket.
  • PARTICIPANTS must be over eighteen (18) years of age or be accompanied by a responsible adult.
  • In case of damage and loss of the purchase coupon, THE ORGANIZING COMPANY will not be responsible, being THE PARTICIPANT(S) solely responsible for their care and surveillance.
  • THE PARTICIPANT(S) must be prior to the EVENT at least THIRTY (30) minutes before the scheduled time in the confirmation email.
  • There will be no reimbursement or compensation of money when THE PARTICIPANT (S) do not arrive at the scheduled place and/or date.
  • There will be no reimbursement of money in the case of own error by THE PARTICIPANT (S), except for a failure in the system duly verified and analyzed by THE ORGANIZING COMPANY of the EVENT and the payment intermediary.
  • There will only be refund and/or compensation of money in the cases expressly indicated in the law such as major force and fortuitous event, adulteration and impersonation of information duly verified before THE ORGANIZING COMPANY and the payment intermediary.
  • By purchasing this experience, you agree that your photos will be published in our Photobook section along with the other PARTICIPANTS of the EVENT.

The value of the ticket will be the one that appears on the official page of THE ORGANIZING COMPANY, meetandgreet.maluma.online and it will be invoiced in DOLLARS (US), at the exchange rate found at the time and place of purchase. The purchase PRICE may be modified by the EVENT ORGANIZER at any time. ROYALTY WORLD INC S.A.S will not be responsible for payments made outside the platform intended for this purpose and that are not found in the payment database with their respective consecutive purchase number.

The sale price includes a Backstage Tour that will be subject to venue availability, access to the VIP room or PAPI LOUNGE, exclusive merchandising kit for the VIP experience and photographs with the artist. The price of the ticketfor the “PAPI LOUNGE VIP EXPERIENCE” EVENT does not include admission to the concert, since from this moment THE PARTICIPANT (S) understand and accept that the aforementioned events are totally independent, making it clear that for the purchase of THE EVENT you must have previously purchased the ticket for the concert.


  • The payment of the event will be made only through the official website of the EVENT ORGANIZER, meetandgreet.maluma.online where you will find the date of the event to which THE PARTICIPANT (S) will attend with their respective ticket to the concert.
  • Select the “More info” option that will redirect to the event information with the date, time, place, value of the ticketand number of tickets to buy, which will be the responsibility of THE PARTICIPANT (S) to review in its entirety. Once the information has been reviewed, the “Buy” option will be selected where you must review the purchase summary.
  • Once the purchase summary has been reviewed, the option “Finish purchase” must be selected. Remember to review the data displayed by the system.
  • Once the purchase is finished, you will be directed to the “CHECKOUT” where you must enter the user information data, select the box “I have read and accept the terms and conditions” and select the option “place order”.
  • Once the order has been placed, the system will direct the payment intermediaryby selecting the payment method of your choice.
  • After the purchase, one (1) receipt with a purchase order number will arrive at the email entered. The mail will be sent by thepayment intermediaryand ROYALTY WORLD INC S.A.S as organizer of the event.
  • The proof of payments sent must be printed and presented to THE ORGANIZING COMPANY on the date, time and place of the event to be redeemed.
  • Missing one (1) day for the show, THE PARTICIPANT will receive a confirmation email for each ticket purchased in which you will find a unique QR code with which each ticket will be validated, additional information about time and meeting point.


Through our site www.maluma.online, ROYALTY WORLD INC S.A.S as organizer of the event, informs THE PARTICIPANT (S) of their obligation to review the general data of the purchase, therefore, after a transaction has been made and finalized through the page meetandgreet.maluma.online will not make changes, refunds or cancellation of orders. However, all participants who make purchases online are informed that by provision contained in article 47 of Law 1480 of 2011, they may exercise their right of withdrawal within (5) business days from the date of the purchase and as long as the event has not taken place. In the event that the event has been fully carried out and according to what was offered, there will be no refunds of money.


PRIVACY NOTICE ROYALTY WORLD INC S.A.S., incorporated company, domiciled in Medellin, Colombia, as Responsible for the Treatment of Personal Data, informs all its stakeholders that it has a Policy for the Treatment of personal data information.

This Privacy Notice (the “Notice”) establishes the terms and conditions under which ROYALTY WORLD INC S.A.S. with address at Cra 43 A # 5 A 113 Office 808 in Medellín, will carry out the Processing of Personal Data contained in its Databases. The information and Personal Data provided to ROYALTY WORLD INC S.A.S. may be processed, collected, stored, used, circulated, deleted, shared, updated, transmitted or transferred totally or partially to the different areas of ROYALTY WORLD INC S.A.S., as well as to contractors, shareholders and associates of ROYALTY WORLD INC S.A.S. when this is required for commercial, financial, administrative and operational purposes, including Sensitive Data, in accordance with the terms and conditions of the Internal Manual of Policies and Procedures for the Treatment of Personal Data of ROYALTY WORLD INC S.A.S., as applicable, mainly for make possible the development of the operation, including but not limited to accounting records that are required, reports to control and surveillance authorities and other uses for the aforementioned purposes. As Holder of your Personal Data you have the right to:

  1. Know, update and rectify your Personal Data against ROYALTY WORLD INC S.A.S. in its capacity as Data Controller. This right may be exercised, among others, against partial, inaccurate, incomplete, fragmented, misleading data, or those whose Treatment is expressly prohibited or has not been authorized.
  2. Request proof of the Authorization granted to ROYALTY WORLD INC S.A.S. except when expressly excepted as a requirement for Treatment, in accordance with the provisions of article 10 of Law 1581 of 2012.
  3. Be informed by ROYALTY WORLD INC S.A.S., upon request, regarding the use that has been given to your Personal Data.
  4. Submit complaints to the Superintendence of Industry and Commerce for violations of the provisions of Law 1581 of 2012 and other regulations that modify, add or complement it.
  5. Revoke the Authorization or request the deletion of the data when the principles, rights and constitutional and legal guarantees are not respected in the Treatment.
  6. Free access to the Personal Data that has been subject to Treatment. The Holders of information are informed that they can request for their consultation the Internal Manual of Policies and Procedures for the Treatment of Personal Data of ROYALTY WORLD INC S.A.S. that contains our policies for the treatment of the information collected, as well as the consultation and claim procedures that will allow you to exercise your rights to access, consult, rectify, update and delete the data, through the following link or the following email: [email protected]


ROYALTY WORLD INC S.A.S, may cancel an event due to factors external to its will, such as non-compliance of promoters, inconveniences of air or land transportation of the artists, environmental conditions, low public attendance, force majeure or fortuitous event; If any of the above situations arise, it will be published on the website www.maluma.online, as soon as our company is notified, the procedure to be followed to request a refund of the money or change your ticket for another event will be published there. In the latter case, THE PARTICIPANT must choose a ticket value equal to or greater than the purchase made and, in the case of higher values, must pay the difference in the value of the new ticket.

Within the normal conditions, it is established that the refund of the money of a canceled event begins within eight (8) business days after the cancellation of the event has been announced.

When THE ORGANIZING COMPANY authorizes the reimbursement of a ticket, this value will correspond to the nominal value of the ticket;if it was a discount ticket, then the price paid will be refunded. Under no circumstances will transaction or transportation costs be reimbursed.

The refund of the money will be made only to those people who have purchased the ticketthrough the official site of THE ORGANIZING COMPANY and who are advertised on the website www.maluma.online. For no reason THE ORGANIZING COMPANY will reimburse money for tickets purchased in places other than those announced on the official website. The refund of the money will be made in the same way as theticket was paid, that is, if the ticket was paid by credit or debit card, the refund will be made to the same card.

If you have made the purchase and have not received confirmation of your ticket, please contact [email protected] with your order number to track your reservation.

After a postponement, modification or cancellation of an event is announced, there will be a period of 15 business days to make the decision to request a refund or request the change of the tickets, after this time has elapsed THE ORGANIZING COMPANY will not be responsible for it.

THE ORGANIZING COMPANY will not be responsible for the interest generated on credit cards, issuance expenses, travel expenses or other expenses in which the buyer/beneficiary or any other person incurs in relation to an event that has been cancelled, postponed or modified. These costs will be solely and exclusively the responsibility of THE PARTICIPANT(S).

In any case, you must always provide your order number or “Purchase Summary”. If you have any additional questions, you can contact us at our email address [email protected].

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